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PAGE 114 P L E AS E R E A D CA R E F U L LY B E F O R E O R D E R I N G !
INSPIRATION POLICIES & PROCEEDURES
All contents herein Text and Photos are the exclusive
property of Jantz Supply, Inc., unless contributed by the
manufacturer, and may NOT be reproduced in ANY form
for any purpose without the express written permission of
Jantz Supply.
Copyright© 2016-2017 ALL RIGHTS RESERVED
CUSTOMER SERVICE
Our skilled team is happy to help you with
questions concerning our products. We want
you to have all the information necessary to
make a great buying choice. If we do not know
the answer we may be able to tell you where the
information can be found. Check our selection
of books & dvds for great information.
The ultimate decision in product suitability is
up to the customer. We cannot be responsible
for the choice you make when determining if a
product meets your requirements.
LAWS AND REGULATIONS
All government laws, rules, policies,
prohibitions, etc. concerning any and all
products are the sole responsibility of the
customer. While we try to be informed,
we cannot and will not be responsible
for any fees, duties, currency exchange,
damage, loss or confiscation by private or
government agencies for any reason. It is your
responsibility to obtain this information from
your local, state, federal and other agencies
before ordering. All orders will be processed
and labeled for shipping with accurate product
information as required by the transporter and
U.S. law. NO EXCEPTIONS.
PRICING
We make every effort to maintain prices until
the next catalog is published, however all
prices are subject to change without notice.
We cannot be responsible for typographical
errors. If in doubt, call or email to confirm.
If you find an error, please let us know – it is
always appreciated.
WARRANTIES
All tools and accessories are warranted to
perform as advertised. Many items carry
a manufacturer’s warranty. If any item is
received defective, contact the manufacturer
and they will instruct you on returning the
item for repair or replacement. We will offer
assistance if necessary, we cannot change
the policy of the manufacturer. Jantz offers
no other warranty expressed or implied.
NOTE – please understand the wiring and
voltage requirements of all equipment prior to
purchase. Warranty may be void if international
customers use adaptors on equipment built for
U.S. electric standards.
PAYMENT
We accept only U.S. funds through money
orders, major credit and debit cards and
PayPal. Checks held to clear. A $50 fee will be
charged for returned items. COD available by
UPS ground only. COD fee is added to invoice
and must be paid by money order. No checks
or cash. Do not send cash through the mail.
CHANGES TO PRODUCT
The Jantz Team is constantly working to
improve our products and processes to
provide you with the absolute best for your
knifemaking needs. We reserve the right to
make changes that we believe will improve
the function or suit customer needs based
on your feedback. We make every effort to
communicate any product design changes at
the time orders are placed.
SHIPPING FEES
To destinations in the 48 contiguous United
States Jantz will ship for only $12.95 for
most products. Orders containing steel ship
for only $17.95. Both rates are our choice of
carrier. Orders shipping to Hawaii and Alaska
as well as orders of machinery and equipment
weighing 25lbs. or more will be charged actual
shipping fees.
Customers may choose their preferred
delivery method from UPS, USPS or freight.
Actual shipping charges apply.
INSURANCE: For all orders add $1.00 for
each $100 in product to insure your package
against loss or damage.
International Destinations
Are subject to additional shipping charges.
PLEASE call or email for current shipping
rates. International orders where insurance
is not available are sent at customer’s
risk. We cannot guarantee delivery times
on international orders. While we will do
everything in our power to help we have no
control over customs holds or lost packages.
WHEN WE - OR YOU - MAKE A
MISTAKE (OOPS!)
Things happen and no matter how hard we
try, sometimes we all make mistakes. Please
check your order immediately upon receipt. If
a discrepancy is noted contact us immediately.
We will investigate to see what happened.
Often, customers find the missing item
“stuck” in the packing materials. If you find
you ordered an item by mistake and cannot use
it, call us. Chat with one of our friendly team
members and we will help you out. We cannot
be responsible for disputes regarding phone
orders when sent as invoiced. Always have
your order read back.
RETURNS
Please inspect your order within 10 days
of receipt. If not satisfied, call for a return
authorization. We will exchange or provide
store credit. Customers must pay any
shipping costs. Restocking fees may apply.
Each returned item must be unused, unaltered
and resalable. Used merchandise will not be
accepted. Books, dvds, machinery, and parts
are sold on a non-returnable basis. Returns
without the original invoice and a return
authorization number printed on the box may
be refused.
DAMAGE OR LOSS
Our goal is for your package to be delivered
in perfect condition. What happens when it
leaves Jantz is sometimes unfortunate. Please
inspect all deliveries for visible damage before
accepting. DO NOT ACCEPT PACKAGES
WITH VISIBLE DAMAGES unless opened and
inspected in the presence of the delivery
driver. If you find damage PLEASE follow
these steps:
1. TAKE PHOTOS OF THE DAMAGE
2. KEEP ALL BOXES AND PACKAGING
3. REPORT DAMAGE TO CARRIER
4. CONTACT US FOR INSTRUCTIONS
Insured orders that are lost or damaged can
not be replaced until the claim has been paid
by the carrier.
At Jantz, we believe having incredible products and excellent customer service is a
priority. We work hard to demonstrate our commitment to quality service every day.
To help us best serve you, here are a few important things to know.
GUSTAVO T. CECCHINI
GTC KNIVES
BRAZIL
PAGES 35, 36
TRAVIS PAYNE
T-BONE CUSTOM KNIVES
TEXAS, USA
PAGES 36
RONNIE PACKARD
PACKARD KNIVES
TEXAS, USA
PAGES 36
TIM LAMBKIN
CHOPS KNIVES
TEXAS, USA
PAGE 36
PORTER MCMICHAEL
WASHINGTON, USA
PAGE 59
JOHN LEVERETT
OKLAHOMA, USA
PAGE 16
CONNER PARKER
TEXAS, USA
PAGE 15, 16
PETER STEYN
HANDCRAFTED KNIVES
SOUTH AFRICA
PAGE 35
OLAMIC CUTLERY
CALIFORNIA, USA
PAGE 69
TROY HAWLEY
T HAWLEY KNIVES
TEXAS, USA
PAGE 62
RICHARD EPTING
R.G. EPTING CUSTOM KNIVES
TEXAS, USA
PAGE 78
JOSE GPE. RUIZ GARCIA
BLADESMITH AND KNIFEMAKER
MEXICO
PAGE 40, 41, 67
RICARDO ROMANO BERNARDES
BLADESMITH AND KNIFEMAKER
BRAZIL
PAGE 54, 69, 78, 116
LARRY PRIDGEN
PRIDGEN CUSTOM KNIVES
OKLAHOMA, USA
PAGE 60, 69
JAMES BULLARD
OKLAHOMA, USA
PAGE 116
STEVEN POTTS
OKLAHOMA, USA
PAGE 69
JACK ANDRESS
CUSTOM SHEATHMAKER
TEXAS, USA
PAGE 78
PHONE:
1-800-351-8900
FAX:
1-580-369-3082
309 WMain, Davis, OK 73030
FEATURED:
TO PLACE YOUR ORDER: