Jantz Catalog

INSPIRATION POLICIES & PROCEEDURES

FEATURED ON PAGES:

At Jantz, we believe having incredible products and excellent customer service is a priority. We work hard to demonstrate our commitment to quality service every day. To help us best serve you, here are a few important things to know.

Adventure Sworn pg 60 Tony Baker pg 63 Ricardo Romano Bernardes pgs 35, 58, 62, 82

SHIPPING FEES To destinations in the 48 contiguous United States Jantz will ship for only $12.95 for most products. Orders containing steel ship for only $17.95. Both rates are our choice of carrier. Orders shipping to Hawaii and Alaska as well as orders of machinery and equipment weighing 25lbs. or more will be charged actual shipping fees. Customers may choose their preferred delivery method from UPS, USPS or freight. Actual shipping charges apply. INSURANCE: For all orders add $1.00 for each $100 in product to insure your package against loss or damage. It is our policy to insure all packages. International Destinations Are subject to additional shipping charges. PLEASE call or email for current shipping rates. International orders where insurance is not available are sent at customer’s risk. We cannot guarantee delivery times. While we will do everything in our power to help we have no control over customs holds, fees, or lost packages. Please check for voltage and wiring requirements in your country before ordering machinery. Warranty may be voided if you use an adaptor on machinery built to U.S. electrical standards. Most machinery can be fitted to your country’s electrical requirements. Contact us for pricing and additional information. PROBLEMS WITH YOUR ORDER Our goal is to process your order quickly, completely, and accurately – however, mistakes do happen. Any errors must be reported within 10 days of receipt. If a discrepancy is noted, contact us immediately so we can resolve the problem. We will always ask you to check the packing materials carefully as missing items are most often found “hidden” in our excellent wrapping. We cannot be responsible for disputes regarding phone orders. Be sure your order is read back to you for accuracy before finalizing all phone orders. If you find you ordered an item by mistake – give us a call and we will work with you. RETURNS All orders must be inspected within 10 days of receipt. If not satisfied, call for a return authorization. We will exchange or provide store credit. Customers must pay any shipping costs. Restocking fees may apply. Returned items must be unused, unaltered and resalable. Used merchandise will not be accepted. Books, dvds, machinery, and parts are non-returnable. Returns without a return authorization number may be refused. DAMAGE OR LOSS Our goal is for your package to be delivered in perfect condition. What happens when it leaves Jantz is sometimes unfortunate. Please inspect all deliveries for visible damage before accepting. DO NOT ACCEPT PACKAGES WITH VISIBLE DAMAGES unless opened and inspected in the presence of the delivery driver. If you find damage PLEASE follow these steps: 1. TAKE PHOTOS OF THE DAMAGE 2. KEEP ALL BOXES AND PACKAGING 3. REPORT DAMAGE TO CARRIER 4. CONTACT US FOR INSTRUCTIONS Insured orders that are lost or damaged can not be replaced until the claim has been paid. All contents herein Text and Photos are the ex clusive property of Jantz Supply, Inc., unless contributed by the manufacturer or maker, and may NOT be reproduced in ANY form for any pur pose without the express written permission of Jantz Supply. Copyright© 2018-2019 ALL RIGHTS RESERVED

CUSTOMER SERVICE Our skilled team is happy to help you with questions concerning our products. We want you to have all the information necessary to make a great buying choice. If we do not know the answer we may be able to tell you where the information can be found. Check our selection of books & dvds for great information. The ultimate decision in product suitability is up to the customer. We cannot be responsible for the choice you make when determining if a product meets your requirements LAWS AND REGULATIONS All government laws, rules, policies, prohibitions, etc. concerning any and all products are the sole responsibility of the customer. While we try to be informed, we cannot and will not be responsible for any fees, duties, currency exchange, damage, loss or confiscation by private or government agencies for any reason. It is your responsibility to obtain this information from your local, state, federal and other agencies before ordering. All orders will be processed and labeled for shipping with accurate product information as required by the transporter and U.S. law. NO EXCEPTIONS. LIMITATION OF LIABILITY Jantz Supply, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, products purchased, even if Jantz Supply has been advised of the possibility of such damages. It is your responsibility to read all warnings and instructions before using items. It is your responsibility to educate yourself on the use of products and necessary safety procedures. We are happy to assist you with finding resources but cannot be responsible for damages resulting from use whether the product was used as intended or not. PRICING We make every effort to maintain prices until the next catalog is published, however all prices are subject to change without notice. WARRANTIES All tools and accessories are warranted to perform as advertised. Many items carry a manufacturer’s warranty. If any item is received defective, contact the manufacturer and they will instruct you on returning the item for repair or replacement. We will offer assistance if necessary, we cannot change the policy of the manufacturer. Jantz offers no other warranty expressed or implied. NOTE – please understand the wiring and voltage requirements of all equipment prior to purchase. Warranty may be void if international customers use adaptors on equipment built for U.S. electric standards. PAYMENT We accept only U.S. funds through money orders, major credit and debit cards and PayPal. Checks held to clear. A $50 fee will be charged for returned items. COD available by UPS ground only. COD fee is added to invoice and must be paid by money order. No checks or cash. Do not send cash through the mail. CHANGES TO PRODUCT The Jantz Team is constantly working to improve our products and processes to provide you with the absolute best for your knifemaking needs. We reserve the right to make changes that we believe will improve the function or suit customer needs based on your feedback. We make every effort to communicate any product design changes at the time orders are placed.

Bidinger Knives pg 38 Blackwolff Knives pg 63 Devin Bliss pg 63 Borton Custom Knives pg 58 Patrick Brennan pg 46 Roger Brewer pg 61 Scott Broad pg 60 Michael Brown pg 61 James Bullard pg 62 Bull Frog Knifeworks pg 20 Stanley Buzek pg 45 Alice Carter pg 42 Manuel Cisneros pg 3 & 21 Larry Clements pg 35 Guillaume Cote pgs 46 Chad Cunningham pg 47 & 108 Richard Epting pg 82 Patrick Famin pg 46 Jason Fry pg 59 Fiddleback Forge pg 73 Burt Flanagan pg 42 E.J. Gabbard pg 38 Wes Griffin pg 63 GTC Knives pgs 46. 53 & 79 Tim Harrison pgs 20 & 66 Chuck Hooper pgs 16 & 23 Bud Jakeway pg 61 Larry Kamphaus pg 26 Lockjaw Knives pg 59 Terry Lambson pg 35 & 62 Gary Langley pg 74 John Leverett pg 16 Matt Litz pg 38 Loki's Forge pg 60 Lost Wood Knives pg 71 Jerry McClure pg 45 Porter McMichael pg 64 Quintin Middleton pg 46 Olamic Cutlery pg 58 Connor Parker pgs 15 & 16 Travis Payne pgs 38, 46, 71 Donavon Phillips pg 61 Steven Potts pgs 73 & 80 Larry Pridgen pgs 1-2, 7-11, 14, 39 R & N Blades pg 72 Jose Gpe. Ruiz Garcia pgs 47, 59

Gary Stalter pg 17 Peter Steyn pg 46 Johnny Stout pg 46 Anthony Stovall pg 70 Taproot Knives pg 60 John Tewksbury pg 73 Gary Tucker pg 26 Ben Seward, JS pg 105 Silver Anvil Blades pg 36 Speh Custom Knives pg 25 Stoney Wainscott pg 62 Alan Warren pg 45 Richard Woods Sr. pg 61

1-800-351-8900

Page 121

JANTZ SUPPLY

WWW.KNIFEMAKING.COM

P L E AS E R E A D CA R E F U L LY B E F O R E O R D E R I N G !